Monitoring - Estimado cliente,
Le informamos que, a partir del 9 de enero de 2026, en México se implementó la vinculación obligatoria de todas las líneas móviles
(prepago y pospago) a una persona física o moral, medida que aplica para todos los operadores sin excepción.

Esto implica que los usuarios deberán registrar su línea utilizando una identificación oficial (INE) y CURP antes del 30 de junio de 2026. En caso de no cumplir con este requisito, las líneas podrán ser suspendidas. Esta medida tiene como objetivo reducir fraudes, fortalecer el control en el registro de usuarios y combatir delitos como la extorsión.

El servicio de Spark Telecomm continuará operando con normalidad; esta disposición no afecta el envío de mensajería, ya que su finalidad es fortalecer la seguridad en el uso de líneas móviles.

Agradecemos su atención y quedamos atentos ante cualquier duda.

__________________________________________________________________________________________________________

Dear Customer,

We would like to inform you that, starting January 9th, 2026, Mexico has implemented a mandatory requirement to link all mobile lines (prepaid and postpaid) to an individual or legal entity. This regulation applies to all operators without exception.

This means that users must register their mobile lines using a valid ID (INE) and CURP before June 30th, 2026. Failure to comply may result in service suspension. This measure aims to reduce fraud, strengthen user registration control, and prevent crimes such as extortion.

Spark Telecomm services will continue to operate as usual; this regulation does not impact wholesale messaging services, as its primary purpose is to enhance security in mobile line usage.

We appreciate your attention and remain available for any questions.

Apr 06, 2026 - 10:25 CDT
Update - We are continuing to monitor for any further issues.
Feb 26, 2026 - 10:04 CST
Update - We are continuing to monitor for any further issues.
Jan 16, 2026 - 16:09 CST
Monitoring - Estimado cliente,

Le informamos que ALTAN presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that ALTAN is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Nov 11, 2025 - 22:29 CST

About This Site

Bienvenido a la Status Page de Sparktelecomm, aquí podrás ver el estado actual de la plataforma en tiempo real.

1. Notificaciones por e-mail en tiempo real.
2. actualización de estado de la plataforma.
3. Historial de incidentes.
4. Suscribete con tu correo electrónico.

PLATAFORMA SPARKTELECOMM Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
DDEVELOPMENT TEAM Operational
90 days ago
100.0 % uptime
Today
RUTA MKT Degraded Performance
90 days ago
99.97 % uptime
Today
Telcel Operational
90 days ago
100.0 % uptime
Today
AT&T Operational
90 days ago
100.0 % uptime
Today
Movistar Operational
90 days ago
99.9 % uptime
Today
Altan redes Degraded Performance
90 days ago
100.0 % uptime
Today
RUTA OTP Operational
90 days ago
99.97 % uptime
Today
Telcel Operational
90 days ago
100.0 % uptime
Today
AT&T Operational
90 days ago
100.0 % uptime
Today
Movistar Operational
90 days ago
99.9 % uptime
Today
Altan redes Operational
90 days ago
100.0 % uptime
Today
International Routes Operational
90 days ago
99.42 % uptime
Today
International route Operational
90 days ago
100.0 % uptime
Today
Brazil Route Operational
90 days ago
100.0 % uptime
Today
Argentina Route Operational
90 days ago
100.0 % uptime
Today
Peru Route Operational
90 days ago
93.91 % uptime
Today
Chile Route Operational
90 days ago
98.04 % uptime
Today
Costa Rica route Operational
90 days ago
100.0 % uptime
Today
Colombia Route Operational
90 days ago
100.0 % uptime
Today
Republica Dominicana Route. Operational
90 days ago
100.0 % uptime
Today
Ecuador Route Operational
90 days ago
100.0 % uptime
Today
Guatemala Route Operational
90 days ago
100.0 % uptime
Today
Honduras Route Operational
90 days ago
100.0 % uptime
Today
Panamá Route Operational
90 days ago
100.0 % uptime
Today
El Salvador Route Operational
90 days ago
100.0 % uptime
Today
Uruguay Route Operational
90 days ago
100.0 % uptime
Today
VoIP Operational
90 days ago
100.0 % uptime
Today
VoIP service. Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 25, 2026
Resolved - This incident has been resolved.
Apr 25, 19:20 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 25, 11:08 CDT
Resolved - This incident has been resolved.
Apr 25, 17:16 CDT
Monitoring - Estimado cliente,

Le informamos que ATT presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that ATT is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 25, 11:09 CDT
Apr 24, 2026
Resolved - This incident has been resolved.
Apr 24, 22:58 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 24, 20:15 CDT
Resolved - This incident has been resolved.
Apr 24, 22:57 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 24, 16:58 CDT
Resolved - This incident has been resolved.
Apr 24, 19:55 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 24, 17:54 CDT
Resolved - This incident has been resolved.
Apr 24, 17:27 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 24, 16:58 CDT
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 CDT
Scheduled - Estimado Cliente:

Nos dirigimos a usted para informarle que TELCEL llevará a cabo una ventana de mantenimiento en su red en las siguientes fechas y horas:

Fecha de inicio: 23 de abril de 2026 a las 22:00 (GMT-6)
Fecha de término: 24 de abril de 2026 a las 06:00 (GMT-6)

Durante este período podrían presentarse interrupciones en el servicio, lo que podría ocasionar afectaciones en la operación regular.

Agradecemos de antemano su comprensión y paciencia mientras se llevan a cabo estas acciones.

-------------

Dear Customer,

We are writing to inform you that TELCEL will be conducting a maintenance window on its network on the following dates and times:

Start Date: April 23th, 2026, at 22:00 PM (GMT-6)
End Date: April 24th, 2026, at 00:00 AM (GMT-6)

During this period, interruptions in service may occur, which could affect regular operations.

We appreciate your understanding and patience while these actions are carried out.

Apr 23, 20:53 CDT
Apr 23, 2026
Resolved - This incident has been resolved.
Apr 23, 22:17 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 23, 17:16 CDT
Resolved - This incident has been resolved.
Apr 23, 17:52 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 23, 10:03 CDT
Resolved - This incident has been resolved.
Apr 23, 14:21 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 23, 10:02 CDT
Apr 22, 2026
Resolved - This incident has been resolved.
Apr 22, 23:48 CDT
Monitoring - Estimado cliente,

Le informamos que la RUTA A BRASIL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that the BRAZILIAN ROUTE is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 22, 22:25 CDT
Resolved - This incident has been resolved.
Apr 22, 18:51 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 22, 09:34 CDT
Resolved - This incident has been resolved.
Apr 22, 18:51 CDT
Monitoring - Estimado cliente,

Le informamos que nuestra ruta hacia Perú presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that our route towards Peru is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 19, 18:15 CDT
Resolved - This incident has been resolved.
Apr 22, 13:16 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 22, 09:34 CDT
Resolved - This incident has been resolved.
Apr 22, 08:42 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 22, 01:41 CDT
Apr 21, 2026
Resolved - This incident has been resolved.
Apr 21, 14:54 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 21, 10:09 CDT
Resolved - This incident has been resolved.
Apr 21, 14:15 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 21, 10:18 CDT
Resolved - This incident has been resolved.
Apr 21, 07:02 CDT
Update - We are continuing to monitor for any further issues.
Apr 21, 07:02 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 20, 09:10 CDT
Apr 20, 2026
Resolved - This incident has been resolved.
Apr 20, 17:19 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 20, 10:20 CDT
Apr 19, 2026
Resolved - This incident has been resolved.
Apr 19, 18:18 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 19, 10:40 CDT
Resolved - This incident has been resolved.
Apr 19, 18:18 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 19, 12:12 CDT
Apr 18, 2026
Resolved - This incident has been resolved.
Apr 18, 23:43 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 18, 21:53 CDT
Resolved - This incident has been resolved.
Apr 18, 18:20 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 18, 15:40 CDT
Resolved - This incident has been resolved.
Apr 18, 18:20 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 18, 15:24 CDT
Resolved - This incident has been resolved.
Apr 18, 14:13 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 18, 09:29 CDT
Resolved - This incident has been resolved.
Apr 18, 14:13 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 18, 09:32 CDT
Resolved - This incident has been resolved.
Apr 18, 02:58 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 18, 01:12 CDT
Resolved - This incident has been resolved.
Apr 18, 02:58 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 18, 01:12 CDT
Resolved - This incident has been resolved.
Apr 18, 02:27 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 18, 01:05 CDT
Apr 17, 2026
Resolved - This incident has been resolved.
Apr 17, 17:16 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 17, 14:07 CDT
Resolved - This incident has been resolved.
Apr 17, 13:04 CDT
Update - We are continuing to monitor for any further issues.
Apr 17, 13:04 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 17, 12:18 CDT
Resolved - This incident has been resolved.
Apr 17, 12:20 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 17, 10:46 CDT
Resolved - This incident has been resolved.
Apr 17, 12:18 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 17, 10:46 CDT
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 CDT
Scheduled - Estimado Cliente:

Nos dirigimos a usted para informarle que TELCEL llevará a cabo una ventana de mantenimiento en su red en las siguientes fechas y horas:

Fecha de inicio: 16 de abril de 2026 a las 22:00 (GMT-6)
Fecha de término: 17 de abril de 2026 a las 06:00 (GMT-6)

Durante este período podrían presentarse interrupciones en el servicio, lo que podría ocasionar afectaciones en la operación regular.

Agradecemos de antemano su comprensión y paciencia mientras se llevan a cabo estas acciones.

-------------

Dear Customer,

We are writing to inform you that TELCEL will be conducting a maintenance window on its network on the following dates and times:

Start Date: April 16th, 2026, at 22:00 PM (GMT-6)
End Date: April 17th, 2026, at 06:00 AM (GMT-6)

During this period, interruptions in service may occur, which could affect regular operations.

We appreciate your understanding and patience while these actions are carried out.

Apr 7, 19:08 CDT
Apr 16, 2026
Resolved - This incident has been resolved.
Apr 16, 20:15 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 14:07 CDT
Resolved - This incident has been resolved.
Apr 16, 17:46 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 14:07 CDT
Resolved - This incident has been resolved.
Apr 16, 13:57 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 09:10 CDT
Resolved - This incident has been resolved.
Apr 16, 13:57 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 11:14 CDT
Resolved - This incident has been resolved.
Apr 16, 12:33 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 11:52 CDT
Resolved - This incident has been resolved.
Apr 16, 10:56 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 09:10 CDT
Resolved - This incident has been resolved.
Apr 16, 03:34 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 01:50 CDT
Resolved - This incident has been resolved.
Apr 16, 02:52 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 01:50 CDT
Resolved - This incident has been resolved.
Apr 16, 02:52 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 16, 01:48 CDT
Apr 15, 2026
Resolved - This incident has been resolved.
Apr 15, 19:04 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 15, 15:54 CDT
Resolved - This incident has been resolved.
Apr 15, 18:29 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 15, 15:46 CDT
Resolved - This incident has been resolved.
Apr 15, 15:46 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 15, 13:42 CDT
Resolved - This incident has been resolved.
Apr 15, 14:51 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 15, 12:13 CDT
Resolved - This incident has been resolved.
Apr 15, 14:41 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 15, 13:42 CDT
Resolved - This incident has been resolved.
Apr 15, 13:18 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 15, 09:23 CDT
Resolved - This incident has been resolved.
Apr 15, 11:43 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 15, 11:18 CDT
Resolved - This incident has been resolved.
Apr 15, 10:10 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 15, 09:24 CDT
Resolved - This incident has been resolved.
Apr 15, 01:08 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 14, 18:27 CDT
Apr 14, 2026
Resolved - This incident has been resolved.
Apr 14, 16:25 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 14, 09:27 CDT
Resolved - This incident has been resolved.
Apr 14, 16:24 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 14, 13:07 CDT
Resolved - This incident has been resolved.
Apr 14, 16:24 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 14, 13:51 CDT
Resolved - This incident has been resolved.
Apr 14, 12:14 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 14, 10:52 CDT
Resolved - This incident has been resolved.
Apr 14, 12:14 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that Telcel is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 14, 11:50 CDT
Resolved - This incident has been resolved.
Apr 14, 10:31 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 14, 09:27 CDT
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 14, 04:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 CDT
Scheduled - Estimado Cliente:

Nos dirigimos a usted para informarle que AT&T llevará a cabo una ventana de mantenimiento en su red en las siguientes fechas y horas:

Fecha de inicio: 13 de abril de 2026 a las 23:00 (GMT-6)
Fecha de término: 14 de abril de 2026 a las 06:00 (GMT-6)

Durante este período podrían presentarse interrupciones en el servicio, lo que podría ocasionar afectaciones en la operación regular.

Agradecemos de antemano su comprensión y paciencia mientras se llevan a cabo estas acciones.

-------------

Dear Customer,

We are writing to inform you that AT&T will be conducting a maintenance window on its network on the following dates and times:

Start Date: April 13th, 2026, at 23:00 PM (GMT-6)
End Date: April 14th, 2026, at 06:00 AM (GMT-6)

During this period, interruptions in service may occur, which could affect regular operations.

We appreciate your understanding and patience while these actions are carried out.

Apr 10, 13:10 CDT
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 CDT
Scheduled - Estimado Cliente:

Nos dirigimos a usted para informarle que TELCEL llevará a cabo una ventana de mantenimiento en su red en las siguientes fechas y horas:

Fecha de inicio: 13 de abril de 2026 a las 22:00 (GMT-6)
Fecha de término: 14 de abril de 2026 a las 06:00 (GMT-6)

Durante este período podrían presentarse interrupciones en el servicio, lo que podría ocasionar afectaciones en la operación regular.

Agradecemos de antemano su comprensión y paciencia mientras se llevan a cabo estas acciones.

-------------

Dear Customer,

We are writing to inform you that TELCEL will be conducting a maintenance window on its network on the following dates and times:

Start Date: April 13th, 2026, at 22:00 PM (GMT-6)
End Date: April 14th, 2026, at 06:00 AM (GMT-6)

During this period, interruptions in service may occur, which could affect regular operations.

We appreciate your understanding and patience while these actions are carried out.

Apr 7, 18:19 CDT
Resolved - This incident has been resolved.
Apr 14, 04:15 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 14, 03:52 CDT
Apr 13, 2026
Resolved - This incident has been resolved.
Apr 13, 17:52 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 13, 10:12 CDT
Resolved - This incident has been resolved.
Apr 13, 14:48 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 13, 10:12 CDT
Apr 12, 2026
Resolved - This incident has been resolved.
Apr 12, 14:55 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 12, 12:42 CDT
Resolved - This incident has been resolved.
Apr 12, 14:54 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTARpresenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 12, 12:43 CDT
Resolved - This incident has been resolved.
Apr 12, 02:15 CDT
Update - We are continuing to monitor for any further issues.
Apr 12, 01:31 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 12, 01:28 CDT
Apr 11, 2026
Resolved - This incident has been resolved.
Apr 11, 22:18 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 11, 19:09 CDT
Resolved - This incident has been resolved.
Apr 11, 19:34 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 11, 19:10 CDT
Resolved - This incident has been resolved.
Apr 11, 18:25 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 11, 10:50 CDT
Resolved - This incident has been resolved.
Apr 11, 14:17 CDT
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 11, 13:39 CDT
Resolved - This incident has been resolved.
Apr 11, 14:17 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 11, 13:40 CDT
Resolved - This incident has been resolved.
Apr 11, 11:42 CDT
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 11, 10:50 CDT
Resolved - This incident has been resolved.
Apr 11, 00:00 CDT
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Apr 10, 22:23 CDT