Investigating - Estimados clientes:
Les informamos que estamos presentando problemas con nuestras rutas hacia Chile (Claro Chile). Les mantendremos informados sobre cualquier avance.
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Dear Customers,
We would like to inform you that we are experiencing issues with our Chile (Claro Chile) routes. We will keep you updated on any progress.
Thank you for your understanding.
May 26, 2026 - 14:30 CDT
Les informamos que estamos presentando problemas con nuestras rutas hacia Chile (Claro Chile). Les mantendremos informados sobre cualquier avance.
---------------------------------------
Dear Customers,
We would like to inform you that we are experiencing issues with our Chile (Claro Chile) routes. We will keep you updated on any progress.
Thank you for your understanding.
May 26, 2026 - 14:30 CDT
Monitoring - Estimado cliente,
Le informamos que, a partir del 9 de enero de 2026, en México se implementó la vinculación obligatoria de todas las líneas móviles
(prepago y pospago) a una persona física o moral, medida que aplica para todos los operadores sin excepción.
Esto implica que los usuarios deberán registrar su línea utilizando una identificación oficial (INE) y CURP antes del 30 de junio de 2026. En caso de no cumplir con este requisito, las líneas podrán ser suspendidas. Esta medida tiene como objetivo reducir fraudes, fortalecer el control en el registro de usuarios y combatir delitos como la extorsión.
El servicio de Spark Telecomm continuará operando con normalidad; esta disposición no afecta el envío de mensajería, ya que su finalidad es fortalecer la seguridad en el uso de líneas móviles.
Asimismo les comentamos que el CR no se verá afectado, ya que la limitación aplica a llamadas salientes y entrantes, así como SMS salientes, pero no entrantes, por lo que los SMS seguirán entregándose con normalidad.
Agradecemos su atención y quedamos atentos ante cualquier duda.
__________________________________________________________________________________________________________
Dear Customer,
We would like to inform you that, starting January 9th, 2026, Mexico has implemented a mandatory requirement to link all mobile lines (prepaid and postpaid) to an individual or legal entity. This regulation applies to all operators without exception.
This means that users must register their mobile lines using a valid ID (INE) and CURP before June 30th, 2026. Failure to comply may result in service suspension. This measure aims to reduce fraud, strengthen user registration control, and prevent crimes such as extortion.
Spark Telecomm services will continue to operate as usual; this regulation does not impact wholesale messaging services, as its primary purpose is to enhance security in mobile line usage.
CR rates for SMS services will not be affected, as the service suspension will be aimed to making outbound and inbound calls as well as outbound SMS from end-users side, but the users will still be able to receive them.
We appreciate your attention and remain available for any questions.
Apr 06, 2026 - 10:25 CDT
Le informamos que, a partir del 9 de enero de 2026, en México se implementó la vinculación obligatoria de todas las líneas móviles
(prepago y pospago) a una persona física o moral, medida que aplica para todos los operadores sin excepción.
Esto implica que los usuarios deberán registrar su línea utilizando una identificación oficial (INE) y CURP antes del 30 de junio de 2026. En caso de no cumplir con este requisito, las líneas podrán ser suspendidas. Esta medida tiene como objetivo reducir fraudes, fortalecer el control en el registro de usuarios y combatir delitos como la extorsión.
El servicio de Spark Telecomm continuará operando con normalidad; esta disposición no afecta el envío de mensajería, ya que su finalidad es fortalecer la seguridad en el uso de líneas móviles.
Asimismo les comentamos que el CR no se verá afectado, ya que la limitación aplica a llamadas salientes y entrantes, así como SMS salientes, pero no entrantes, por lo que los SMS seguirán entregándose con normalidad.
Agradecemos su atención y quedamos atentos ante cualquier duda.
__________________________________________________________________________________________________________
Dear Customer,
We would like to inform you that, starting January 9th, 2026, Mexico has implemented a mandatory requirement to link all mobile lines (prepaid and postpaid) to an individual or legal entity. This regulation applies to all operators without exception.
This means that users must register their mobile lines using a valid ID (INE) and CURP before June 30th, 2026. Failure to comply may result in service suspension. This measure aims to reduce fraud, strengthen user registration control, and prevent crimes such as extortion.
Spark Telecomm services will continue to operate as usual; this regulation does not impact wholesale messaging services, as its primary purpose is to enhance security in mobile line usage.
CR rates for SMS services will not be affected, as the service suspension will be aimed to making outbound and inbound calls as well as outbound SMS from end-users side, but the users will still be able to receive them.
We appreciate your attention and remain available for any questions.
Apr 06, 2026 - 10:25 CDT
Update - We are continuing to monitor for any further issues.
Feb 26, 2026 - 10:04 CST
Feb 26, 2026 - 10:04 CST
Update - We are continuing to monitor for any further issues.
Jan 16, 2026 - 16:09 CST
Jan 16, 2026 - 16:09 CST
Monitoring - Estimado cliente,
Le informamos que ALTAN presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.
Nos encontramos trabajando para liberar la ruta lo antes posible.
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Dear Customer,
We would like to inform you that ALTAN is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.
We are currently working to clear the route as soon as possible.
Nov 11, 2025 - 22:29 CST
Le informamos que ALTAN presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.
Nos encontramos trabajando para liberar la ruta lo antes posible.
---------------
Dear Customer,
We would like to inform you that ALTAN is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.
We are currently working to clear the route as soon as possible.
Nov 11, 2025 - 22:29 CST
About This Site
Bienvenido a la Status Page de Sparktelecomm, aquí podrás ver el estado actual de la plataforma en tiempo real.
1. Notificaciones por e-mail en tiempo real.
2. actualización de estado de la plataforma.
3. Historial de incidentes.
4. Suscribete con tu correo electrónico.
PLATAFORMA SPARKTELECOMM
Operational
API
Operational
SMPP
Operational
DDEVELOPMENT TEAM
Operational
RUTA MKT
Degraded Performance
Telcel
Operational
AT&T
Operational
Movistar
Operational
Altan redes
Degraded Performance
RUTA OTP
Operational
Telcel
Operational
AT&T
Operational
Movistar
Operational
Altan redes
Operational
International Routes
Degraded Performance
International route
Operational
Brazil Route
Operational
Argentina Route
Operational
Peru Route
Operational
Chile Route
Degraded Performance
Costa Rica route
Operational
Colombia Route
Operational
Republica Dominicana Route.
Operational
Ecuador Route
Operational
Guatemala Route
Operational
Honduras Route
Operational
Panamá Route
Operational
El Salvador Route
Operational
Uruguay Route
Operational
VoIP
Operational
VoIP service.
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.