In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 2025 - 00:00 CST
Scheduled - Estimados clientes,

Les informamos que nuestro equipo de desarrollo llevará a cabo un freeze temporal de actividades desde el 15 de diciembre hasta el 5 de enero, debido a las necesidades propias de la temporada de fin de año. Durante este período no se harán cambios técnicos, nuestro equipo de operaciones seguirá su horario normal de atención.

Si requieren atención urgente, por favor comuníquense con nosotros a través del correo electrónico noc@sparktelecomm.com y nos aseguraremos de atender su solicitud de manera oportuna.

Agradecemos su comprensión.

----------------------------------------------------------------------------------------------------------------

Dear customers,

We would like to inform you that our development team will be temporarily freeze activities from December 15th to January 5th due to the needs of the year-end season. During this period, no technical changes will be made, but our operations team will continue with their regular schedule.

If you require urgent assistance, please contact us via email at noc@sparktelecomm.com, and we will ensure your request is handled promptly.

We appreciate your understanding

Dec 15, 2025 00:00 - Jan 5, 2026 00:00 CST
Monitoring - Estimado cliente,

Le informamos que ALTAN presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that ALTAN is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Nov 11, 2025 - 22:29 CST

About This Site

Bienvenido a la Status Page de Sparktelecomm, aquí podrás ver el estado actual de la plataforma en tiempo real.

1. Notificaciones por e-mail en tiempo real.
2. actualización de estado de la plataforma.
3. Historial de incidentes.
4. Suscribete con tu correo electrónico.

PLATAFORMA SPARKTELECOMM Under Maintenance
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
DDEVELOPMENT TEAM Under Maintenance
90 days ago
100.0 % uptime
Today
RUTA MKT Degraded Performance
90 days ago
99.98 % uptime
Today
Telcel Operational
90 days ago
100.0 % uptime
Today
AT&T Operational
90 days ago
100.0 % uptime
Today
Movistar Operational
90 days ago
100.0 % uptime
Today
Altan redes Degraded Performance
90 days ago
99.93 % uptime
Today
RUTA OTP Degraded Performance
90 days ago
99.95 % uptime
Today
Telcel Operational
90 days ago
100.0 % uptime
Today
AT&T Degraded Performance
90 days ago
100.0 % uptime
Today
Movistar Operational
90 days ago
100.0 % uptime
Today
Altan redes Operational
90 days ago
99.82 % uptime
Today
International Routes Operational
90 days ago
99.99 % uptime
Today
International route Operational
90 days ago
100.0 % uptime
Today
Brazil Route Operational
90 days ago
99.86 % uptime
Today
Argentina Route Operational
90 days ago
100.0 % uptime
Today
Peru Route Operational
90 days ago
100.0 % uptime
Today
Chile Route Operational
90 days ago
100.0 % uptime
Today
Costa Rica route Operational
90 days ago
100.0 % uptime
Today
Colombia Route Operational
90 days ago
100.0 % uptime
Today
Republica Dominicana Route. Operational
90 days ago
100.0 % uptime
Today
Ecuador Route Operational
90 days ago
100.0 % uptime
Today
Guatemala Route Operational
90 days ago
100.0 % uptime
Today
Honduras Route Operational
90 days ago
100.0 % uptime
Today
Panamá Route Operational
90 days ago
100.0 % uptime
Today
El Salvador Route Operational
90 days ago
100.0 % uptime
Today
Uruguay Route Operational
90 days ago
100.0 % uptime
Today
VoIP Operational
90 days ago
100.0 % uptime
Today
VoIP service. Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

VENTANA DE MANTENIMIENTO // MAINTENANCE WINDOW Jan 12, 2026 22:30 - Jan 13, 2026 06:00 CST

Estimados clientes:

Les informamos que durante la próxima ventana de mantenimiento, nuestro equipo técnico realizará un mantenimiento mandatorio, con el objetivo de optimizar el desempeño del servicio en las rutas internacionales.

Detalles del mantenimiento:

Fecha de inicio: 12-01-2025, 22:30 PM(GMT-6)
Fecha de término: 13-01-2025, 06:00 AM (GMT-6)
Impacto esperado:
Durante este período, podrían presentarse intermitencias en el servicio SMPP, así como desconexiones de binds.

Si tienen alguna duda o requieren mayor información sobre este mantenimiento, no duden en contactarnos abriendo un ticket a través de nuestros canales de atención.

Agradecemos su comprensión y apoyo.

Atentamente,
Equipo Spark Telecomm

----------------------------------------------------------------------------------------------------------------------


Dear clients:

We inform you that during the following window, our technical team will perform a mandatory maintenance, with the intention of optimizing the performance of our services.

Maintenance details:

Start: 2025-01-12, 22:30 PM (GMT-6)
End: 2025-01-13, 06:00 PM (GMT-6)

Expected impact:
During this period, there could be intermitencies in our SMPP service, such as bind disconnections.

If you have any questions or require more information about this event, don't hesitate to open a ticket through our support channels.

We appreciate your understanding.

Warm regards,
Spark Telecomm Team.

Posted on Dec 26, 2025 - 14:46 CST
Dec 27, 2025

No incidents reported today.

Dec 26, 2025
Resolved - This incident has been resolved.
Dec 26, 20:15 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 26, 18:08 CST
Resolved - This incident has been resolved.
Dec 26, 18:30 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 26, 18:12 CST
Resolved - This incident has been resolved.
Dec 26, 13:45 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 26, 10:50 CST
Resolved - This incident has been resolved.
Dec 26, 13:37 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 26, 12:17 CST
Resolved - This incident has been resolved.
Dec 26, 11:34 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 26, 10:50 CST
Resolved - This incident has been resolved.
Dec 26, 10:38 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 26, 09:44 CST
Dec 25, 2025
Resolved - This incident has been resolved.
Dec 25, 13:23 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 25, 11:14 CST
Resolved - This incident has been resolved.
Dec 25, 11:18 CST
Monitoring - Estimado cliente,

Le informamos que AT&Tpresenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 25, 09:30 CST
Dec 24, 2025
Resolved - This incident has been resolved.
Dec 24, 21:53 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 24, 18:09 CST
Resolved - This incident has been resolved.
Dec 24, 18:37 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 24, 18:11 CST
Resolved - This incident has been resolved.
Dec 24, 11:47 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 24, 10:34 CST
Dec 23, 2025
Resolved - This incident has been resolved.
Dec 23, 22:26 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 23, 20:43 CST
Resolved - This incident has been resolved.
Dec 23, 19:44 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 23, 18:10 CST
Resolved - This incident has been resolved.
Dec 23, 16:12 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 23, 10:20 CST
Resolved - This incident has been resolved.
Dec 23, 12:38 CST
Monitoring - Estimado cliente,

Le informamos que ATT presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that ATT is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 23, 12:18 CST
Completed - The scheduled maintenance has been completed.
Dec 23, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 22:00 CST
Scheduled - Estimados clientes:

Les informamos que durante la próxima ventana de mantenimiento, nuestro equipo técnico realizará un mantenimiento mandatorio, con el objetivo de optimizar el desempeño del servicio.

Detalles del mantenimiento:

Fecha de inicio: 22-12-2025, 22:00 PM(GMT-6)
Fecha de término: 23-12-2025, 06:00 PM(GMT-6)
Impacto esperado:
Durante este período, podrían presentarse intermitencias en el servicio SMPP, así como desconexiones de binds.

Si tienen alguna duda o requieren mayor información sobre este mantenimiento, no duden en contactarnos abriendo un ticket a través de nuestros canales de atención.

Agradecemos su comprensión y apoyo.

Atentamente,
Equipo Spark Telecomm

----------------------------------------------------------------------------------------------------------------------


Dear clients:

We inform you that during the following window, our technical team will perform a mandatory maintenance, with the intention of optimizing the performance of our services.

Maintenance details:

Start: 2025-12-22, 22:00 PM (GMT-6)
End: 2025-12-23, 06:00 AM (GMT-6)

Expected impact:
During this period, there could be intermitencies in our SMPP service, such as bind disconnections.

If you have any questions or require more information about this event, don't hesitate to open a ticket through our support channels.

We appreciate your understanding.

Warm regards,
Spark Telecomm Team.

Dec 22, 10:04 CST
Dec 22, 2025
Resolved - This incident has been resolved.
Dec 22, 18:50 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 22, 17:49 CST
Resolved - This incident has been resolved.
Dec 22, 18:09 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 22, 17:50 CST
Resolved - This incident has been resolved.
Dec 22, 16:45 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 22, 14:10 CST
Resolved - This incident has been resolved.
Dec 22, 13:52 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 22, 10:41 CST
Resolved - This incident has been resolved.
Dec 22, 00:42 CST
Update - We are continuing to monitor for any further issues.
Dec 22, 00:41 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 22, 00:14 CST
Dec 21, 2025

No incidents reported.

Dec 20, 2025
Resolved - This incident has been resolved.
Dec 20, 19:40 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 20, 18:19 CST
Resolved - This incident has been resolved.
Dec 20, 17:30 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 20, 15:42 CST
Resolved - This incident has been resolved.
Dec 20, 17:30 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 20, 16:31 CST
Resolved - This incident has been resolved.
Dec 20, 13:42 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 20, 09:26 CST
Resolved - This incident has been resolved.
Dec 20, 13:42 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 20, 11:38 CST
Dec 19, 2025
Resolved - This incident has been resolved.
Dec 19, 22:17 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 19, 19:21 CST
Resolved - This incident has been resolved.
Dec 19, 18:39 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 19, 18:07 CST
Resolved - This incident has been resolved.
Dec 19, 15:24 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 19, 13:07 CST
Resolved - This incident has been resolved.
Dec 19, 15:24 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 19, 13:37 CST
Resolved - This incident has been resolved.
Dec 19, 10:53 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 19, 10:04 CST
Dec 18, 2025
Completed - The scheduled maintenance has been completed.
Dec 18, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 22:00 CST
Scheduled - Estimado Cliente:

Nos dirigimos a usted para informarle que [TELCEL] llevará a cabo una ventana de mantenimiento en su red en las siguientes fechas y horas:

Fecha de inicio: 17 de diciembre de 2025 a las 22:00 PM (GMT-6)
Fecha de término: 18 de diciembre de 2025 a las 06:00 AM (GMT-6)

Durante este período podrían presentarse interrupciones en el servicio, lo que podría ocasionar afectaciones en la operación regular.

Agradecemos de antemano su comprensión y paciencia mientras se llevan a cabo estas acciones.

-------------

Dear Customer,

We are writing to inform you that [TELCEL] will be conducting a maintenance window on its network on the following dates and times:

Start Date: December 17, 2025, at 22:00 PM (GMT-6)
End Date: December 18, 2025, at 06:00 AM (GMT-6)

During this period, interruptions in service may occur, which could affect regular operations.

We appreciate your understanding and patience while these actions are carried out.

Dec 17, 13:06 CST
Dec 17, 2025
Resolved - This incident has been resolved.
Dec 17, 20:00 CST
Investigating - Estimados clientes:

Les informamos que estamos presentando problemas con nuestras rutas hacia Chile. Les mantendremos informados sobre cualquier avance.

---------------------------------------

Dear Customers,

We would like to inform you that we are experiencing issues with our routes to Chile. We will keep you updated on any progress.

Thank you for your understanding.

Dec 17, 16:53 CST
Resolved - This incident has been resolved.
Dec 17, 19:58 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 17, 17:11 CST
Resolved - This incident has been resolved.
Dec 17, 17:44 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 17, 17:11 CST
Resolved - This incident has been resolved.
Dec 17, 15:50 CST
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 17, 15:43 CST
Resolved - This incident has been resolved.
Dec 17, 13:00 CST
Monitoring - Estimado cliente,

Le informamos que ATT presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that ATT is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 17, 09:44 CST
Dec 16, 2025
Resolved - This incident has been resolved.
Dec 16, 18:44 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 16, 08:42 CST
Dec 15, 2025
Resolved - This incident has been resolved.
Dec 15, 17:05 CST
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 15, 11:17 CST
Resolved - This incident has been resolved.
Dec 15, 13:50 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 15, 09:32 CST
Resolved - This incident has been resolved.
Dec 15, 13:37 CST
Monitoring - Estimado cliente,

Le informamos que ATT presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that ATT is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 15, 11:18 CST
Dec 14, 2025
Resolved - This incident has been resolved.
Dec 14, 01:44 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 14, 00:16 CST
Resolved - This incident has been resolved.
Dec 14, 00:58 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 14, 00:15 CST
Dec 13, 2025
Resolved - This incident has been resolved.
Dec 13, 22:46 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 20:48 CST
Resolved - This incident has been resolved.
Dec 13, 21:40 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 20:49 CST
Resolved - This incident has been resolved.
Dec 13, 19:50 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 17:59 CST
Resolved - This incident has been resolved.
Dec 13, 18:47 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 17:53 CST
Resolved - This incident has been resolved.
Dec 13, 18:06 CST
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 17:28 CST
Resolved - This incident has been resolved.
Dec 13, 17:19 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 15:37 CST
Resolved - This incident has been resolved.
Dec 13, 16:52 CST
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 16:40 CST
Resolved - This incident has been resolved.
Dec 13, 15:51 CST
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 15:40 CST
Resolved - This incident has been resolved.
Dec 13, 15:26 CST
Monitoring - Estimado cliente,

Le informamos que AT&T presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that AT&T is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 09:40 CST
Resolved - This incident has been resolved.
Dec 13, 14:47 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 13:10 CST
Resolved - This incident has been resolved.
Dec 13, 12:45 CST
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 12:22 CST
Resolved - This incident has been resolved.
Dec 13, 12:22 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 10:44 CST
Resolved - This incident has been resolved.
Dec 13, 11:05 CST
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 11:02 CST
Resolved - This incident has been resolved.
Dec 13, 10:48 CST
Monitoring - Estimado cliente,

Le informamos que TELCEL presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that TELCEL is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 13, 10:44 CST
Resolved - This incident has been resolved.
Dec 13, 02:29 CST
Monitoring - Estimado cliente,

Le informamos que MOVISTAR presenta una carga considerable en el canal de salida. Debido a esto, podríamos experimentar tiempos inusuales en la recepción de los textos.

Nos encontramos trabajando para liberar la ruta lo antes posible.

---------------

Dear Customer,

We would like to inform you that MOVISTAR is experiencing a significant delay in the outbound channel. Due to this, we may experience unusual delays in delivery times through this route.

We are currently working to clear the route as soon as possible.

Dec 12, 21:03 CST